Terms of Service

By accessing and using Nutshola's website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before placing any order.

• These terms apply to all users, customers, and visitors of our website and services.
• Nutshola reserves the right to update or modify these terms at any time without prior notice.
• Continued use of our services after changes constitutes acceptance of the new terms.
• If you do not agree with any part of these terms, please do not use our services.
• All products are subject to availability and we reserve the right to discontinue any product at any time.
• We reserve the right to refuse service to anyone for any reason at any time.
• These terms constitute the entire agreement between you and Nutshola.
• Any disputes arising from these terms shall be governed by the laws of Bangladesh.

All orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or refuse any order.

• Order Placement: Orders can be placed through our website, phone, or in-person.
• Order Confirmation: You will receive confirmation via email or SMS after placing an order.
• Price Changes: Prices are subject to change without notice. The price at the time of order applies.
• Bulk Orders: For bulk orders, please contact us directly for special pricing and terms.
• Minimum Order: No minimum order requirement for most products, except certain promotional items.
• Order Modifications: Changes can be made within 24 hours of placing the order.
• Order Cancellation: Orders can be cancelled before dispatch. Cancellation fees may apply.
• Seasonal Availability: Mangoes and some products are seasonal and subject to availability.
• Promotional Offers: All promotions are subject to terms and conditions mentioned with the offer.
• Order Tracking: Track your order status through our website or customer service.

Our return and refund policy is designed to ensure customer satisfaction while maintaining product quality standards.

• Product Inspection: Inspect the product when the delivery man arrives. If not satisfied, you may refuse.
• Refusal Charges: If you refuse delivery, you must pay the delivery charge to the delivery man.
• Damaged Products: If a product is damaged during delivery, you may refuse delivery or contact us immediately.
• Wrong Product: If you receive the wrong product, please contact us within 24 hours for resolution.
• Quality Issues: If unsatisfied with product quality, contact us immediately with photos and details.
• Refund Process: Refunds, if approved, will be processed within 5-7 business days.
• Refund Method: Refunds will be credited to your original payment method or via bank transfer.
• Non-Refundable Items: Sale items, clearance items, and perishable goods are non-refundable.

Your privacy is important to us. We collect and use your information responsibly to provide better services.

• Information Collection: We collect name, contact information, delivery address, and payment details.
• Data Usage: Your information is used for order processing, delivery, and improving our services.
• Data Protection: We implement security measures to protect your personal information.
• Third-Party Sharing: We do not sell or share your information with third parties except for delivery purposes.
• Cookies: Our website uses cookies to enhance your browsing experience.
• Marketing Communications: You may receive promotional emails. You can opt out at any time.
• Data Retention: We retain your information as long as necessary for business purposes.
• Your Rights: You have the right to access, modify, or delete your personal information.
• Contact: For privacy concerns, contact us at our official channels.